Life is complicated enough, let us worry about your technical issues!

KooRaRoo Media will help you with delivering non-standard files to your devices by converting them automatically. It will also adapt to how your devices wish to communicate. However, if you experience any issues, please know that we are always happy to help you. With many years of experience working with and developing for UPnP and DLNA-compatible devices, you'll be sure to receive proper expert advice and solutions to your problems from the developers - no matter how big or small. There is also our online community with many users who may have the same equipment and know a solution.

The more you tell us in your support request, the easier it will be to help you. Some of the things that we almost always need to know include: KooRaRoo Media version, Windows version, network type (e.g. wired, wireless, POE, etc...), media device you are having troubles with and its firmware version, file information if you are having troubles playing or transcoding a file (accessed via a right-click on the file in KooRaRoo) and anything else you think may be relevant.

You are welcome to send us an e-mail to or use the following form to submit your support question or suggestion.

We are located in Tel Aviv, Israeland the time zone here is GMT +2, so if you don't receive a reply from us immediately, please take into consideration that we are in a different time zone. We will reply to you as soon as possible!


Copyright © 2012-2019 Shav-Tal Ltd All rights reserved. All trademarks referenced herein are the properties of their respective owners.